bangal win's Privacy Policy
The security of your personal information is our priority. This policy explains in detail how we collect and store information, and how we protect your privacy.
Introduction and Applicability
1. About This Policy
bangal win ("we", "our", "platform") operates an online gaming and betting service for users in Bangladesh. This privacy policy explains what information is collected from you when you use our website, open an account, make a deposit, or use any of our services — and why it is collected and how it is used.
Continuing to use this website means you have read and agreed to the terms of this policy. This policy is a supplementary document to bangal win's Terms and Conditions and should be read alongside those terms.
bangal win provides services only to individuals aged 21 or above. We do not knowingly collect information from minors, and if any such information comes to our attention, it is deleted immediately.
2. Types of Information Collected
bangal win may collect the following types of information in various situations:
- Identity Information: Full name, date of birth, national ID number or passport number.
- Contact Information: Email address, mobile number, and current address.
- Financial Information: Mobile numbers linked to bKash, Nagad, Rocket, or Upay accounts (not full amounts or PINs), bank account details, and transaction history.
- Account Activity: Login times, bet history, gaming patterns, and promotion usage records.
- Device and Technical Information: IP address, browser type, operating system, and device identifiers.
- Communication Records: Live chat messages, email correspondence, and support requests.
3. How Information Is Collected
bangal win collects information in the following ways:
- During Registration: Directly from you during the account opening process.
- During Identity Verification (KYC): From documents submitted at the time of account verification.
- During Transactions: Automatically at each step of deposits and withdrawals.
- While Using the Website: Through cookies, web beacons, and similar technologies.
- From Third Parties: From identity verification services or payment providers where necessary.
Purpose of Data Use
4. Why We Use Your Information
bangal win uses the information collected for the following legitimate purposes:
- Account Management: To handle registration, login, identity verification, and account security.
- Payment Processing: To accept deposits, complete withdrawals, and prevent fraud.
- Customer Support: To respond to your requests, complaints, or questions.
- Service Improvement: To analyse site performance and improve the user experience.
- Promotional Communication: To send relevant offers and updates with your consent.
- Responsible Gaming: To identify excessive gaming behaviour and provide necessary support — for more on this, read our Responsible Gaming Policy.
- Legal Obligations: To comply with applicable laws and regulations.
5. Marketing and Communications
You may give consent to receive promotional emails and messages at registration or later through your account settings. You can withdraw this consent at any time through our support team. Even after withdrawing consent, important account-related messages (such as transaction confirmations and security alerts) will continue to be sent.
bangal win never sends unsolicited commercial messages and does not sell your information to third-party advertisers.
6. Cookies and Tracking Technologies
bangal win uses cookies to keep the website running smoothly and to improve the user experience. Types of cookies:
- Essential Cookies: Strictly necessary for login sessions and security.
- Functional Cookies: Used to remember language preferences and settings.
- Analytics Cookies: To understand website traffic and usage patterns.
- Marketing Cookies: To show relevant advertisements — only with your consent.
You can manage cookies in your browser settings. However, disabling essential cookies may affect some functionality of the site.
Data Sharing and Security
7. Sharing Information with Third Parties
bangal win may share information with third parties only in the following limited circumstances:
- Payment Providers: For processing bKash, Nagad, Rocket, Upay, and bank transfer transactions.
- Identity Verification Services: To complete the KYC process.
- Technology Service Providers: For servers, cloud services, and site operations.
- Authorities: To comply with legal obligations or court orders.
Before sharing information with third parties, strict confidentiality agreements are put in place. No third party is permitted to use your information for their own commercial purposes.
8. Data Security Measures
To ensure the security of your information, bangal win maintains multiple technical and procedural security measures:
- SSL Encryption: Every data exchange through the website and app is encrypted.
- Access Controls: Only authorised staff can access information on a need-to-know basis.
- Regular Security Reviews: Regular audits are conducted to identify system vulnerabilities.
- Two-Factor Authentication: The option to add an extra layer of security to your account.
- Data Backups: Regular backups are maintained in a secure environment.
However, no one can guarantee complete security on the internet. We make every effort, but if a data breach occurs, we will notify affected users as quickly as possible.
9. Data Retention Period
bangal win retains your information for as long as it is needed to provide services or to comply with legal obligations. Generally:
- All information is retained while your account remains active.
- Financial transaction records are kept for a minimum of five years after account closure.
- Identity verification documents may be retained for up to seven years after account closure.
- Marketing preference data is deleted at any time upon your request.
Your Rights
10. User Rights
You have the following rights over your own information, and bangal win respects these rights:
- Right to Know: The right to know what information we hold about you and for what purpose it is being used.
- Right of Access: The right to request a copy of your personal information.
- Right to Rectification: The right to request correction of inaccurate or incomplete information.
- Right to Erasure: The right to request deletion of your information in certain circumstances.
- Right to Restrict Processing: The right to request temporary suspension of use of your information in specific cases.
- Right to Object: The right to object to the use of your information for marketing purposes.
To exercise these rights, contact our support team. We will make every effort to respond to your request within a reasonable time.
11. Account Closure and Data Deletion
If you wish to close your bangal win account, please submit a request via our live chat or email. After account closure:
- Your account will no longer be accessible.
- The account is formally closed only after all pending transactions are completed.
- Certain information may be retained for legal and financial purposes (see Section 9).
12. Protection of Children and Minors
bangal win strictly refrains from providing services to anyone under the age of 21. We never knowingly collect information from minors. If it appears that a minor is using our services, upon notification we will immediately verify that account and, if necessary, close it and delete the associated information.
If a parent believes their child is using our site, please contact our support team for immediate action.
Policy Changes and Contact
13. Changes to This Policy
bangal win reserves the right to amend or update this privacy policy as needed. If changes are made, the "Last Revised" date at the top of the page will be updated. For significant changes, a notification may be sent to your registered email or mobile number.
Continuing to use the site after changes have been made means you accept the updated policy. It is therefore a good idea to review this page regularly.
14. Related Policies
This privacy policy is part of bangal win's broader legal framework. To get a complete picture and a clear understanding of your rights and responsibilities, visit our About Us page, which contains detailed information about bangal win's identity and goals. You may also visit our Frequently Asked Questions for answers to common queries.
15. Governing Law and Jurisdiction
This privacy policy will be interpreted in accordance with applicable law. Any dispute or disagreement will first be addressed through the bangal win support team.
Contact us for any privacy-related questions
If you have any questions or concerns about your personal information or this policy, our support team is available 24/7 to help you. Support is available in both Bengali and English.